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White Screen Displayed

{name}
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Total Posts: 3

Joined 2012-02-22

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Hello Casey

Since updating from Element theme 2.4.7 to 2.4.8 the site is now not visible displaying a white screen at http://www.eastwestmartialarts.org the back end is still accessible, I’ve tested all plugins and still it shows the white screen.

All other themes work fine.

I’ve to consequently had to replace the element theme with an earlier version from back up to make the site visible but the slideshow again isn’t working, your earlier fix may not be present in my restored back up theme, regarding the jetpack cdn.

If it helps here’s the earlier support thread http://www.simplethemes.com/support/viewthread/1380/

{name}
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Total Posts: 3667

Joined 2011-04-27

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Thanks for letting me know. There was an incomplete version in the last update when you applied the update. It should be addressed now.

As for the images not appearing, I think the permissions are getting reset when the updates are applied. You may need to set the /cache folder back to 777. This usually happens when apache or php is running as the same user. Who is your web host if you don’t mind my asking?

{name}
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Total Posts: 3

Joined 2012-02-22

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Hello Casey

The Host is 123 in the UK the parent company is Webfusion. Yes you’re right the cache folder permissions switch from 777 to 755…

Thanks for solving this issue so quickly!