Unable To Insert Content Template or Shortcode
When I select the three column grid shortcode and click the INSERT SHORTCODE button it returns to CLEAR and the popup window remains open.
Similarly, when I attempt to insert the Content Template - #5 - 2/3 Slider with 3-Column Graphic Intro - and click the INSERT CONTENT button the popup window remains open and it returns to PLEASE SELECT A LAYOUT TO BE INSERTED.
Any ideas on what the problem could be?
I get the same lack of inserting content and inserting shortcodes with firefox, explorer and chrome. Are you using the latest version of wordpress.
Changing my browser did not resolve this issue.
I am really hoping that Tech Support will reply as these features are the reason I purchased themes and a six month membership from this vendor.
The reason for this loss of functionality with WordPress 3.9 was the TinyMCE editor update.
The latest version provides an update to the editor plugins and also includes support for our Simple Shortcodes plugin which is now required. You should see a notification to install the plugin when you update your theme.
As for the issue at hand, I figured it was the recent WP update that caused the issue. Your company came highly recommended from the folks at WordCamp Phoenix. I downloaded and installed the updated version of Onyx and the related shortcodes plugin and it worked. Problem solved. Thanks for the fix!