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Urgent support needed


Total Posts: 7

Joined 2014-11-24



Please expedite this support request.  Our client’s site has been down for 2 days.  They received a 404 error because there was an issue with the theme, so I deleted and reinstalled the Element theme and I’m getting the following error: Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please contact me asap.


Total Posts: 3667

Joined 2011-04-27



Are you installing per the documentation?

It sounds like you may be uploading the entire package when you just need to install the theme.