Welcome! To use this support forum, please Login or Join Today!

   

Urgent support needed

{name}
Rank

Total Posts: 7

Joined 2014-11-24

PM

 

Please expedite this support request.  Our client’s site has been down for 2 days.  They received a 404 error because there was an issue with the theme, so I deleted and reinstalled the Element theme and I’m getting the following error: Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please contact me asap.

{name}
RankRankRankRank

Total Posts: 3667

Joined 2011-04-27

PM

 

Are you installing per the documentation?
https://www.simplethemes.com/theme-docs/element-docs

It sounds like you may be uploading the entire package when you just need to install the theme.