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Website broken after theme update

{name}
RankRank

Total Posts: 35

Joined 2016-05-15

PM

 

I just realized that I’ve lost functionality after I updated the theme.

I updated last May due to this problem:
https://www.simplethemes.com/support/viewthread/2438/

Before I updated the theme, I had customized the functions.php file among others, added and referenced my own javascript, etc. All of those files were replaced after the update.  I tried to replace the current files with backups of my customizations, and now I can’t update anything. If I try to update the home page which was built with your “feature page” template, I lose all content on that page. If I try to create a new page using the “feature page” template, nothing is inserted, no code at all.

The backups at my host don’t go back before the theme update.

Can you please help me with this and please tell me how I can avoid this from happening after a theme update? My client needs updated content but there is nothing I can do!

{name}
RankRank

Total Posts: 35

Joined 2016-05-15

PM

 

Is anyone out there? Any other customers having trouble getting through to support? I posted a while ago, emailed, IM’d and can’t get a response. Any one else experience the same issue as me?